Refund policy

Satisfaction Guarantee

Every product dispatched and delivered by Malpara Florist is created by a professional florist and Malpara guarantees the quality and freshness of every order received.

If you're not completely satisfied, all you have to do is contact us. We promise that if your unhappiness is any fault of ours, we'll offer to put things right.

Refunds & Returns Policy

If you need to cancel your order, please contact us immediately. The following conditions apply:

• If you cancel the delivery by midnight the night before the specified delivery date, you will eligible for a full refund. 
• If you cancel on the day of delivery, provided the order is not already on board with the courier or has not already been delivered, you will be charged 50% of the total amount of the order. The remaining 50% of order total will be refunded to your account.
• We cannot cancel an order or issue a refund for items that have already been delivered.
• If your order is already onboard with the courier, you will be charged a cancellation fee equal to 50% of the order total, so that we can recover delivery costs and cost of goods sold.

All refunds and returns are dealt with and decided on a case by case basis, but the following outline our policies and procedures to ensure a smooth process should a refund or return be deemed necessary.